1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website. Note that we do not accept orders via email or telephone.
1.2  This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

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2. Free Delivery

2.1 We offer free standard delivery to mainland UK addresses only on all orders over £150.00
2.2 All other orders will be subject to delivery charges as detailed in Section 5.

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3. Geographical limitations

3.1 We deliver only to the following countries and territories: UK, Channel Islands, Northern Ireland.

3.2 We are unable to process orders to a P.O Box address

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4. Delivery methods and periods

4.1 All purchases are dispatched via royal mail recorded delivery service. 

4.2  If you place your order by 1pm GMT / BST on a working day, these time periods run from the close of business on that day; if you place your order after 1pm GMT / BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3. Our normal dispatch time for orders received is: 1 - 3 days working days. As we are a working clinic we

can not guarantee our stock levels are acurate. We may need to order your products in, this usually takes 48 hrs to receive the ordered products before being able to send these products out.  

4.4.  For orders placed on Fridays, Saturdays or Sundays we will consider the first day of our estimated dispatch timescale to commence from the next working day i.e. Monday or if a bank holiday, Tuesday.

4.3  The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

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5. Delivery charges

5.1 Delivery charges will depend upon the location of the delivery address.

5.2 Our standard delivery charges are as follows:

   UK = £5.99

   Northern &  Channel Islands = £10.00

5.3 Courier delivery timescale is next working day for mainland UK.  Other locations are 2 – 3 days from the collection date.

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6. Delivery 

6. We will not be liable for non-delivery or mis-delivery as a result of incorrect data provided by you.

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7. Receipt & Signature
7.1 All orders require a signature upon delivery. To ensure secure and undamaged delivery of your order, the delivery company will not be able to leave your order 'hidden' at the address unless you specifically request this at the time of placing your order online.  You should make such requests in the ‘comments’ box at check out.
7.2 The delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8. Non deliveries

8.1 In the event the courier service is unable to leave the package at the delivery address stated, you will be responsible for re-delivery costs should this be returned to us.

8.2 If your package is returned to us, with reference to points 8.1 above, and / or you subsequently cancel your order, any reimbursement will exclude postage costs which Skin Revival Shop will have incurred.

9. Delivery issues

9.1 If the delivery service provider is unable to deliver your products, and such failure is your fault. And you have not rearranged delivery or collected your products from the delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.

9.2 An indicative list of the situations where a failure to deliver will be your fault is set out below:

a) you provided the wrong address for delivery.

b) there is a mistake in the address for delivery that was provided;

c) the address for delivery is not reasonably accessible;

d) the address for delivery cannot be safely accessed;

e) if in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

f) if in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

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1. Introduction

1.1 We understand that there may be an occasion that you wish to return a product to us.

1.2 This policy has been created to enable you to return products to us in appropriate circumstances.

1.3 This policy shall apply to all purchases submitted through our website.

1.4 This policy does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

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2. Returns

2.1 You will be entitled to return a product to us and receive a refund in accordance with this policy if:

(a) we receive the returned product within 14 days following the date of dispatch of the product to you.

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

(c) for reasons of hygiene, we cannot replace goods if the seals have been broken, including the shrink wrap packaging.

(d) you comply with the procedure set out in this policy in relation to the return of the product; and

(e) none of the exclusions set out in this policy apply.

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3. The Returns Procedure

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Returns Process Step by Step

3.1 In order to take advantage of your rights under this policy, you must in the first instance email us at help@skinrevivalshop.co.uk  requesting a returns authorisation number.

3.2 You should then send the product to us with a covering note quoting the authorisation number.

3.3 Products returned under this policy must be sent by a Royal Mail ‘Signed For;’ delivery service to Skin Revival Shop. 96 Marlow Bottom, Marlow. Buckinghamshire. SL7 3PH

3.4 You will be responsible for paying postage costs associated with returns under this policy.

3.5 Please ensure your product(s) are securely packed and in a way that avoids damage in transit.

3.5 Return your order to us at the Returns Address provided above.

3.6 Please ensure you retain your ‘recorded delivery receipt’ for your reference (we recommend you return items via recorded delivery).  You will need to inform us of the tracking reference so that we may trace your return via the postal system.

3.7 We will notify you via e-mail once we have received and processed the returned item.

3.7.1 If you have requested an exchange or replacement, this will be processed as soon as possible after receiving your returned goods and the returns acceptance has been verified. The exchange or replacement will be delivered via standard delivery. If the item is ‘out of stock’ we will endeavour to get your replacement to you as soon as possible.

3.7.2 If you have chosen a refund, we will reimburse you via the same method you chose to pay for your product(s). This will be completed after receiving your returned goods and provided they meet the returns criteria for resale.

3.7.3 If you return something because of an error on our part or because it's damaged or defective, we'll refund the delivery charges incurred in sending the item to you and your costs of returning it to us

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4. Exclusions

4.1 The following types of product may not be returned under this policy:

         (a) toiletries and cosmetics where there is no security seal / shrink wrap.

         (h) any product personalised for you; or

         (i) gift vouchers.

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5. Refunds

5.1 Refunds will be processed at the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2 We will not refund to you the original delivery charges relating to the returned product.

5.3 We will not refund to you any costs you incur in returning the product to us. Refer to 3.7.3 for exceptions.

5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.

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6. Improper returns

6.1 If you return a product in contravention of this policy:

(a) we will not refund the purchase price or exchange the product.

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

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7. Our details

7.1 This website is owned and operated by CaleyMansfield. Skin Revival Shop.

7.2 Our registered place of business is at 96 Marlow Bottom, Marlow. Buckinghamshire. SL7 3PH

7.3 You can contact us:

         (a) by post, using the postal address given above.

         (b) using our website contact form found at www.skinrevivalshop.co.uk .

         (c) by email, using the email address published on this website.